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This article lays out the importance of having a clear organizational vision–mission, vision, and values. You will learn how to develop this for your company, and how it helps create a high performance culture.
Laying the Foundation for High Performance with Mission, Vision & Values
“If they can put a man on the moon, we can …”
This once popular expression implied that the size and complexity of a moon landing made all other human endeavors seem easy to manage. Going to the moon was viewed as the ultimate undertaking. After all, the Apollo program required billions of dollars, millions of hours, and thousands of men and women.
Guiding Light for NASA’s Teams
But, we should also remember that the entire project was driven by seven simple words:
“Perform a manned lunar landing and return.”
That was the primary mission of the Apollo flights, as stated by NASA. For more than eight years, from the first day the idea was articulated until Neil Armstrong’s first step on the lunar surface, there remained little doubt among NASA workers about what every strategy, every process, every step, every job was ultimately intended to accomplish. For almost a decade, these seven words served as the guiding spirit, pointing the direction for all teams working on the space program.
There was no magic in the moon. Our leaders could have chosen Mars or some other lofty world target. The magic was produced by providing an vision statement that others could comprehend and commit to.
What is the Purpose of Your Organization
If your goal is to harness the energy of every member of your organization to develop an effective, high performing enterprise, then you must develop and articulate your purpose and direction.
We believe this is one of the most important responsibilities of top management. It helps ensure that everyone is pulling in the same direction. It’s the first step toward high performance. In fact, we believe high performance is virtually impossible unless everyone knows where the organization is going.
The lack of a clear, purposeful destination generates nonproductive tension. Common sense tells us that a leader’s ambiguity cannot be translated into useful action. Eventually, the activities of any group working without shared objectives will degenerate into disorder and discord. Resourceful leaders practice techniques that can raise and lower the tension that occurs naturally in the workplace, keeping it in the constructive, energizing range.
Elements of Organizational Vision
Best practice is to provide team members with purpose and direction. Successful leaders set organizational vision by:
- Creating a vision
- Developing a mission
- Executing with values
Creating a Vision Statement
Regrettably, the only perceptible direction some workers receive comes from management reacting to the latest quarterly report.
A vision statement, on the other hand, articulates the overreaching, long-term goals of the enterprise. It is a look beyond the present to see what the future could be.
7 Characteristics of a Vision Statement
- Provides a mental image of an extraordinary accomplishment the organization would like to achieve.
- Articulates the overreaching, long-term goals of the enterprise.
- Looks beyond the present to see what the future could be.
- Asserts what the organization can be at its best.
- Presents a target that beckons.
- Reflects, often times, what is unique about your organization.
- Is vivid, motivating, and memorable
How Long Should a Vision Statement Be
A vision statement is brief—one sentence, maybe two. Since it articulates a superordinate goal, it needn’t be lengthy.
Vision Statement Examples
Here are some sample company visions:
Google: “To provide access to the world’s information in one click.”
Nike: “To bring inspiration andinnovationto every athlete in the world.”
Twitter: “To give everyone the power to create and share ideas and information instantly without barriers.”
Walmart: “Be the destination for customers to save money, no matter how they want to shop.”
Starbucks: “To establishStarbucksas the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.”
Marriott: “To be the World’s Favorite travel Company.”
Non-Profit Vision Statement Examples
Vision statements drive non-profit organizations as well. For instance:
Girl Scouts: “All girlsare valued and take action to change the world.”
American Heart Association: “A society of healthy communities, where all individuals reach their highest potential for health.”
Amnesty International: “A world in which every person enjoys all of the human rights enshrined in the Universal Declaration of Human Rights.”
Developing a Mission Statement
While the vision statement serves to unite people by pointing toward a destination, the mission specifies how the organization will get there. Awell formulated missionoutlines the who, what, and why.
A good mission statement spells out:
- What business(es) are you in
- What services/products do you offer
- What is your market
- What differentiates your organization from competition
- Key financial objectives
- Culture and human resources requirements to achieve your objectives
What is the Difference Between a Vision and a Mission Statement
• A vision statement is short. Often one line or so. A mission statement might be half a page to a page.
• A vision statement generally contains a superordinate goal. Something big to strive for. A mission statement tells how you’ll get there.
• A mission statement often includes elements like: nature and direction of the business; your differentiator; your market; key financial objectives; your culture.
• If a vision statement is where you want to get, the mission is the bridge between where you are now and your vision.
Which of the above elements are included in a vision statement vs. a mission statement can vary by organization. The above guidelines have proven successful in our projects helping organizations craft mission and vision statements.
Mission Statement Examples
Frederick’s of Hollywood Mission Statement
Frederick’s of Hollywood is an innovative worldwide brand that captures the excitement and glamour of Hollywood by delivering products that make women of any size feel romantic, sexy, bold, and confident.
The success of our mission is dependent upon our ability to enhance and communicate the brand’s legendary equities of innovation and Hollywood glamour. Our equities and our image are carefully managed so consumers will embrace and aspire to the brand’s promise.
We are the originators of sexy lingerie committed to breaking new ground in intimate apparel with innovative, quality merchandise. While intimate apparel will remain the foundation of the franchise, we will pursue product categories that extend the brand experience.
We will exceed our customer’s expectations by respecting who they are and what is important to them. Our customer’s satisfaction is the key to our success.
We will develop and actively promote a corporate-wide customer satisfaction policy and culture. Our commitment to customer service includes our consumers, our coworkers, our vendor partners and our service providers.
Frederick’s of Hollywood will deliver predictable and sustainable increases in sales and profits. Our profit target is in the 6-8% range, comparable to industry standards.
In order to achieve our goals, the Frederick’s of Hollywood organization must possess shared values that place a premium on teamwork, collaboration, and communication. We will attract, develop, and retain individuals who excel in their field and embrace the spirit and values of Frederick’s of Hollywood.
Pride in our Company, its heritage, its integrity and its products will remain the foundation of Frederick’s of Hollywood.
Avon Vision and Mission Statements
Our Vision
Our Vision represents our highest aspiration. It is our purpose, the reason we exist uniquely as a company, and it reflects the imprint we will leave on the world.
AVON, the company for women. To be the company that best understands and satisfies the product, service, and self-fulfillment needs of women – globally.
Our Mission
Our Mission defines our long-range goals in terms of those we serve:
our Customers, our Representatives, our Associates, our Shareholders and women everywhere. Our Mission serves as the bridge between our Vision and our business plans, as outlined in our corporate strategy and Annual Operating Agenda.
Our Mission is to be:
The Global Beauty Leader
We will build a unique portfolio of beauty and related brands, striving tosurpass our competitors in quality, innovation and value and elevating our image tobecome the Beauty company most women turn Io worldwide.
the Women’s Choice for Buying
We will become the destination store for women, offering the convenienceof multiple brands and channels, and providing a personal, high-touch shopping experience that helps create lifelong customer relationships.
the Premier Direct Seller
We will expand our presence in direct selling and lead the reinvention ofthe channel, offering an entrepreneurial opportunity that delivers superior earnings,recognition, service and support, making it easy and rewarding to beaffiliated will Avon, and elevating the image of our industry.
the Best Place to Work
We will be known for our leadership edge through our passion for high standards, our respect for diversity and our commitment to create exceptional opportunities for professional growth so that associates can fulfill their highest potential.
the Largest Women’s Foundation
We will be a committed global champion for the health and well-being of women through philanthropic efforts that eliminate breast cancer from the face of the earth, and that empower women to achieve independence.
the Most Admired Company
We will deliver superior returns to our shareholders by tirelessly pursuing new growth opportunities while continually improving our profitability—a socially responsible, ethical company that is watched and emulated as a model of success.
Importance of Vision and Mission Statements
A vision and mission can unleash boundless constructive tension. Determining what you want your organization to accomplish and then verbalizing it serves not only to focus the actions of workers, it also inspires them. Effective vision and mission statements create a sense of urgency and give people something they can set their sights on. A person performing even the most elementary tasks is not just a hired hand but a partner in achieving the organization’s goal. In this atmosphere, the likelihood of gaining the commitment of employees is greatly enhanced because there is something real and genuine they can commit to. Creating an organizational vision can generate the unity that leads to world class performance.
Executing with Values
If vision and mission statements supply the long- term direction of an organization in terms of its business, markets, customers, and financial objectives, its values express the ethics that must guide the behavior of the organization and its team members as they seek to achieve their vision and mission.
Examples of core values include respect for the individual, respect for the community, justice, concern for quality, commitment to personal integrity, individual responsibility, freedom of action, and so on.
Company values express the ethics that constantly direct an organization’s day-to-day behavior. And they don’t come from the bottom up.
Company values represent the unwavering beliefs of the organization’s management. These are the principles that influence decisions every day at every level. They affect the way you treat your customers, workers, suppliers, and neighbors. Values define how you are willing to operate as you pursue your mission — what behavior is appropriate, permissible, and what is not.
Communicating Your Organization’s Vision to Employees
Obviously,vision, mission, or valuesare of little importance if employees are unaware of them. Leaders must take advantage of every opportunity to communicate their meaning and to demonstrate the organization’s commitment to them. Until then, vision, mission, and values exist in our heads and our hearts; they are not something we can see and touch until they emerge in what the organization and its members do. When employees recognize that everyone in the organization, beginning with top management, is willing to personify these beliefs, an environment of positive, creative energy ensues.
Creating Your New, High Performance Culture
Clear direction and a shared vision of the future mobilizes energy and makes real enthusiasm; dedication; and focused, collaborative action possible.
When you have established an organizational vision with purpose and direction, you have taken the first step in a sequence of steps toward building a high-performance culture. That may seem like a tall order; but remember the power of NASA’s seven simple words. After all, if they can put a man on the moon . . . .
Mission Vision Values PDF
If you would like a printed copy of this article, feel free to download it as a mission vision values PDF below to share with your teams.
Your Next Step
Looking for a follow-on lesson? Now that you have your organizational vision, what is your strategy to insure having the right managers and employees so your company can successfully execute? See our piece,Getting the Right People on the Bus – 7 Steps to Competency.
Download this Organizational Vision Whitepaper
To download this whitepaper, please complete the form below, and we will email it to you right away.
leadership, Mission, values, vision
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Owner and Data Controller
Psychological Associates
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St. Louis, Missouri 63105
Owner contact email:digital@gobrandgo.com
Types of Data Collected
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This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
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Wistia is a video content visualization service provided by Wistia, Inc. that allows q4solutions.com to incorporate content of this kind on its pages.
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Gravatar is an image visualization service provided by Automattic Inc. that allows q4solutions.com to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.
Personal Data processed: email address; Usage Data.
Place of processing: United States –Privacy Policy.
- Handling payments
Payment processing services enable q4solutions.com to process payments by credit card, bank transfer or other means. To ensure greater security, q4solutions.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
- Heat mapping and session recording
Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’sopt-out information here.
Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: Malta –Privacy Policy–Opt Out.
Crazy Egg (Crazyegg)
Crazy Egg is a heat mapping service provided by Crazy Egg, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy.
- Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable q4solutions.com to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of q4solutions.com. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
iubenda Consent Solution (iubenda srl)
iubenda Consent Solution is a service that facilitates the collection and management of proofs of consent provided by iubenda srl.
Personal Data processed: Data communicated while using the service.
Place of processing: Italy –Privacy Policy.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
- Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of q4solutions.com.
The interaction and information obtained through q4solutions.com are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on q4solutions.com isn’t being connected back to the User’s profile.
LinkedIn button and social widgets (LinkedIn Corporation)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
Twitter Tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
YouTube button and social widgets (Google Inc.)
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.
Personal Data processed: Usage Data.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
ShareThis (Sharethis Inc.)
ShareThis is a service provided by ShareThis Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of q4solutions.com.
Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy.
- Location-based interactions
Geolocation (q4solutions.com)
Q4solutions.com may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by q4solutions.com.
Personal Data processed: geographic position.
- Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
HubSpot Email (HubSpot, Inc.)
HubSpot Email is an email address management and message sending service provided by HubSpot, Inc.
Personal Data processed: email address; Usage Data.
Place of processing: United States –Privacy Policy.
ZOHO Campaigns (Zoho Corporation Pvt. Ltd.)
ZOHO Campaigns is an email address management and message sending service provided by Zoho Corporation Pvt. Ltd.
Personal Data processed: email address.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
Mailchimp (The Rocket Science Group, LLC.)
Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data processed: address; company name; Cookies; country; date of birth; email address; first name; gender; last name; phone number.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
- Managing landing and invitation pages
This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.
Instapage (Instapage, Inc.)
Instapage is a landing page management service provided by Instapage, Inc., that allows q4solutions.com to collect the email addresses of Users interested in its service.
Instapage allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.
Personal Data processed: Cookies; email address; Usage Data.
Place of processing: United States –Privacy Policy.
- Managing support and contact requests
This type of service allows q4solutions.com to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
ZOHO CRM Email (Zoho Corporation Pvt. Ltd.)
ZOHO CRM Email is a support and contact request management service provided by Zoho Corporation Pvt. Ltd.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
- Remarketing and behavioral targeting
This type of service allows q4solutions.com and its partners to inform, optimize and serve advertising based on past use of q4solutions.com by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting theNetwork Advertising Initiative opt-out page.
AdRoll (AdRoll, Inc.)
AdRoll is an advertising service provided by AdRoll, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out.
Remarketing with Google Analytics (Google LLC)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.
Personal Data processed: Cookies; email address.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of q4solutions.com with the Facebook advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
Twitter Remarketing (Twitter, Inc.)
Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
Twitter Tailored Audiences (Twitter, Inc.)
Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of q4solutions.com with the Twitter advertising network.
Personal Data processed: Cookies; email address.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
LinkedIn Website Retargeting (LinkedIn Corporation)
LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of q4solutions.com with the LinkedIn advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
Google Ads Remarketing (Google LLC)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of q4solutions.com with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google’s use of cookies for ads personalization by visiting Google’sAds Settings.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States –Privacy Policy–Opt Out. Privacy Shield participant.
- SPAM protection
This type of service analyzes the traffic of q4solutions.com, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Akismet (Automattic Inc.)
Akismet is a SPAM protection service provided by Automattic Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy.
- Tag Management
This type of service helps the Owner to manage the tags or scripts needed on q4solutions.com in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
- User database management
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to q4solutions.com, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving q4solutions.com.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on q4solutions.com.
HubSpot CRM (HubSpot, Inc.)
HubSpot CRM is a User database management service provided by HubSpot, Inc.
Personal Data processed: email address; phone number; various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
HubSpot Lead Management (HubSpot, Inc.)
HubSpot Lead Management is a User database management service provided by HubSpot, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
ZOHO CRM (Zoho Corporation Pvt. Ltd.)
ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.
Personal Data processed: email address; various types of Data as specified in the privacy policy of the service.
Place of processing: United States –Privacy Policy. Privacy Shield participant.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data.Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookie Policy
Q4solutions.com uses Trackers. To learn more, the User may consult theCookie Policy.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of q4solutions.com or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, q4solutions.com may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, q4solutions.com and any third-party services may collect files that record interaction with q4solutions.com (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
Q4solutions.com does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within q4solutions.com and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
- Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through q4solutions.com (or third-party services employed in q4solutions.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use q4solutions.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
User
The individual using q4solutions.com who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of q4solutions.com. The Data Controller, unless otherwise specified, is the Owner of q4solutions.com.
q4solutions.com (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by q4solutions.com as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies
Small sets of data stored in the User’s device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to q4solutions.com, if not stated otherwise within this document.
Latest update: July 27, 2020
iubendahosts this content and only collectsthe Personal Data strictly necessaryfor it to be provided.
Acceptance of Terms
This Web site (“Site”) has been created and is supported by Psychological Associates. The content and services, including third party services, provided through this site are available for your use subject to the terms and conditions set out in this document.
By accessing or using the Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, or merely browsing the Site, you agree to and are bound by these Terms of Use.
Psychological Associates reserves the right to change these Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion without prior notification to users.
Intellectual Property
The Materials and Services on this Site are protected by copyright, trademark, patent, and/or other intellectual property laws; and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly implied in these Terms of Use, Psychological Associates does not grant any express rights to use the Materials and/or Services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Materials, its Services, or their selection and arrangement, except as expressly authorized in these Terms of Use. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.
User Conduct
In using the Site, including all Services and Materials available through it, you agree:
- Not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any affiliated or linked Web sites
- Not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files
- Not to create a false identity
- Not to use or attempt to use another’s account, password, Service, or system without express authorization from Psychological Associates
- Not to intentionally or unintentionally violate any applicable local, state, national or international law, or any regulations having the force of law.
You are responsible for maintaining the confidentiality of your account and for all activities carried out using your account information. You agree to notify Psychological Associates immediately of any unauthorized activity using your account information, or if you suspect that the confidentiality of your account information has been compromised.
Managing Content and Communications
Although it is not our intention to do so, Psychological Associates reserves the right, at its sole discretion, to delete or remove user content from the Site and to restrict, suspend, or terminate your access to all or parts of this Site, at any time (including, without limitation, our good faith belief that you have not complied with these Terms of Use) without prior notice or liability.
Psychological Associates may, but is not obligated to, monitor or review (i) any areas of the Site where users transmit or post user content, including but not limited to areas where Services are available, and (ii) the substance of any user content.
To the maximum extent permitted by law, Psychological Associates will have no liability relating to user content arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
User Access Information
Where use of the Site or access to certain Materials requires access information, you will be required to provide certain access information.
In accessing these Materials, including all Services and Materials available through it, you agree to:
- Provide accurate, complete, and up-to-date information about yourself as required by the Site’s registration form.
- Abide by the terms and conditions as outlined throughout the Terms of Use document, especially those in the Intellectual Property section.
Psychological Associates Privacy Policy
Your Registration Data and certain other information that you provide to us are subject to our Privacy Policy. For further information, please see our full Privacy Policy.
Disclaimer of Warranties
In using this Site and its Services, you expressly understand and agree that:
- The Site and the Services contained on it are provided on an “as is” and “as available” basis and that use of the Site and Services is at your own risk.
- Psychological Associates disclaims all warranties of any kind, whether by express or implied (including, but not limited to the implied warranties or merchantability) fitness for a particular purpose and non-infringement.
- Psychological Associates makes no warranties regarding the accuracy, reliability, quality, or availability of service of any products, Materials, or Services made available on the Site.
- Any damage to your computer or loss of data that results from the use of the Site or Services, or from the download of any material will be your sole responsibility and is done at your own discretion.
- No advice or information obtained from the Site or its Services, whether written or oral, shall create any warranty not expressly stated.
Further, Psychological Associates makes no warranty or condition that:
- The Services will meet your requirements
- The Services will be uninterrupted, timely, secure or error-free
- The results that may be obtained from the use of the Services will be accurate or reliable
- The quality of any products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations
- Any errors in the software will be corrected.
Limitation of Liability
To the extent not prohibited by applicable law, Psychological Associates is not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including, but not limited to: damages for loss of profits, revenue, goodwill, use, data, electronically transmitted orders or other economic advantage (even if Psychological Associates has been advised of the possibility of such damages), however caused and regardless of the theory of liability, whether in contract (including fundamental breach), tort (including negligence), or otherwise, arising out of or related to:
- The use or inability to use the Services
- The cost of procurement of substitute goods and Services purchased or obtained or messages received or transactions entered into though or from the Services
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of any third party on the Services or Site
- Any other matter relating to the Services, including content you may download, use, modify, or distribute from the Site.
You have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Site and will not make a claim against Psychological Associates for lost data, re-run time, inaccurate output, work delays, or lost profits resulting from the use of content.
You agree to hold Psychological Associates harmless from, and you covenant not to take any legal action against Psychological Associates for, any claims based on using the Site, whether in contract (including fundamental breach), tort (including negligence), or otherwise, except where Psychological Associates is prevented by law from making such exclusions or limitations.
Links
The Services on this Site may provide links to other World Wide Web sites or resources. Because Psychological Associates has no control over such sites and resources, you acknowledge and agree that Psychological Associates is not responsible for the availability of such external sites or resources; and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Psychological Associates shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.